1. Overview
ONFINITY LTD respect and value the privacy of everyone that visits this website and those who use our services. We want you to be familiar with how we collect, use and disclose information, which we will do so in a manner that is consistent with our obligations and your rights under the law, the UK Data Protection legislation and GDPR (the General Data Protection Regulation). This Privacy Policy describes our practices in connection with information that we collect through activities that link to this policy, including this website; “our site” (www.onfinity.co.uk), through other services that we may offer such as IT support and services, through our official social media pages that we control, as well as through email messages that we send to you (collectively, including the Social Media Pages and Websites). By providing personal information to us, you agree to the terms and conditions of this Privacy Policy. Your acceptance of our Privacy Policy is deemed to occur upon your first use of our site. If you do not accept and agree with this policy, you must stop using our site immediately.
2. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” means an account required to access and/or use certain areas and features of our site.
“Cookie” means a small text file placed on your computer or device by our site when you visit certain parts of our site and/or when you use certain features of our site.
“Personal Data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our site, or information that We gather to provide you with IT Services. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation.
“We/Us/Our” means ONFINITY LTD, a limited company registered in England under company registration number 09053042, whose registered address is 30 Gay Street, Bath, BA1 2PA.
“Our Services” mean any business-related services that we may provide to you such as IT support and other IT solutions, most of which are described on our site.
3. Your Rights
As a data subject, you have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold:
- The right to be informed about our collection and use of personal data
- The right of access to the personal data ONFINITY LTD hold about you (see section 12)
- The right to rectification if any personal data ONFINITY LTD hold about you is inaccurate or incomplete (please contact us using the details in section 13)
- The right to be forgotten – i.e. the right to ask us to delete any personal data ONFINITY LTD hold about you (ONFINITY LTD only hold your personal data for a limited time, as explained in section 6 but if you would like us to delete it sooner, please contact us using the details in section 13)
- The right to restrict (i.e. prevent) the processing of your personal data
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation)
- The right to object to us using your personal data for particular purposes
If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section 13 and ONFINITY LTD will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office (ICO).
For further information about your rights, please contact the ICO.
4. What Data Do We Collect?
We may obtain personal data face to face, electronically, on paper (such as any form you complete - including any online form) or verbally (such as during any telephone conversations we have with you).
Depending upon your use of our site, ONFINITY LTD may collect some or all of the following personal and non-personal data (please also see section 12 on our use of cookies and similar technologies):
- name
- business/company name
- job title
- profession
- contact information such as email addresses and telephone numbers
- demographic information such as post code, preferences and interests
- IP address
- Internet browser type and version
- Computer operating system
- a list of URLs starting with a referring site, your activity on our site, and the site you exit to.
If you enter into a contract with us, or use our IT services we may collect information about your computers, hardware and software and network. We often collect information on our clients such as company address, email address, phone number and other contact information relating to your place of work. We may store your home address and contact information if you provide us with that information, only for the purposes of providing you with your chosen IT services.
We may store sensitive information such as passwords to our clients systems or services, which are only available to employees of ONFINITY LTD. Please let us know if you would prefer us not to store such information, and these records will be deleted, however it may restrict the services that we can provide to you if we do so.
5. How Do ONFINITY LTD Use Your Data?
All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. ONFINITY LTD will comply with our obligations and safeguard your rights under the GDPR at all times.
Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, ONFINITY LTD may use your data for the following purposes:
- Providing and managing your account
- Providing and managing your access to our site
- Personalising and tailoring your experience on our site
- Supplying our products and services to you (please note that ONFINITY LTD require your personal data in order to enter into a contract with you)
- Replying to emails from you
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by clicking the unsubscribe link in our email)
- Market research
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience
With your permission and/or where permitted by law, ONFINITY LTD may also use your data for marketing purposes which may include contacting you by email or telephone or post with information, news and offers on our products and services. ONFINITY LTD will not send you any unsolicited marketing or spam and will take all reasonable steps to ensure that ONFINITY LTD fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
Third parties (for example Google and YouTube) whose content appears on our site may use third party cookies, as detailed below in section 12. Please refer to section 12 for more information on controlling cookies. Please note that ONFINITY LTD do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
You have the right to withdraw your consent to us using your personal data at any time, and to request that ONFINITY LTD delete it.
ONFINITY LTD do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- the duration of a fulfilment of any contract or service ONFINITY LTD provide
- or as per any requirement under law for the delivery of that service
- any legal obligations that ONFINITY LTD suppliers have in force.
6. How and Where Do We Store Your Data?
Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to us. If ONFINITY LTD do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR including:
- encrypting data at rest, using the highest level of encryption available for the service/ supplier used.
- ensuring that we use the latest hardware and software solutions, protect all computer equipment with complex password policies, and encrypt all devices.
- Training all of our staff on data protection and ensuring that they sign our Data Protection and Acceptable Use Policy.
We understand that whilst providing you with our IT services, we may have access to your own data and networks. our staff will have high access privileges, and your data may be sensitive. We will only ever access your data and networks to provide you with the services that you have purchased from us, and for no other reasons under any circumstances.
7. Sharing Your Data
ONFINITY LTD will never sell or rent your data to other parties.
ONFINITY LTD may sometimes contract with third parties to supply products and services to you on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your personal data. Where any of your data is required for such a purpose, ONFINITY LTD will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.
ONFINITY LTD may compile statistics about the use of our site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. ONFINITY LTD may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
In certain circumstances, ONFINITY LTD may be legally required to share certain data held by Us, which may include your personal data, for example, where ONFINITY LTD are involved in legal proceedings, where ONFINITY LTD are complying with legal requirements, a court order, or a governmental authority.
8. Change of business ownership
ONFINITY LTD may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.
In the event that any of your data is to be transferred in such a manner, you will be notified via email.
9. How Can You Control Your Data?
When you submit personal data via our site, you may be given options to restrict our use of your data. ONFINITY LTD aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details).
10. Your Right to Withhold Information
You may access certain areas of our site without providing any data at all. However, to use all features and functions available on our site you may be required to submit or allow for the collection of certain data.
You may restrict Our use of Cookies. For more information, see section 12.
11. How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under the GDPR, no fee is payable and ONFINITY LTD will provide any and all information in response to your request free of charge. Please contact us for more details at privacy@onfinity.co.uk, or using the contact details below in section 13.
12. Use of Cookies
Our site may place and access certain first party cookies on your computer or device. First party cookies are those placed directly by us and are used only by Us. ONFINITY LTD may use cookies to facilitate and improve your experience of our site and to provide and improve our products and services. By using our site you may also receive certain third party cookies on your computer or device. Third party cookies are those placed by websites, services, and/or parties other than us. Third party cookies are used on our site for marketing and performance management. In addition, our site uses analytics services provided by Google, which also use cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how people use our site.
13. Contacting Us
If you have any questions about our site or this Privacy Policy, please contact us by email at privacy@onfinity.co.uk, by telephone on 01225 984000, or by post at 30 Gay Street, Bath, BA1 2PA. Please ensure that your query is clear, particularly if it is a request for information about the data ONFINITY LTD hold about you (as under section 11, above).
14. Privacy Policy changes/review
ONFINITY LTD may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our site following the alterations. ONFINITY LTD recommend that you check our website regularly to keep up-to-date. This Policy was last updated 11th October 2024. HG